FAQs

Common FAQ about our products

This area covers common questions, concerns about production time before shipment, custom items, and more!

Right here in the USA! All items are handmade & shipped from the USA.

Most items take 1 to 2 weeks. Custom items may take up to 3-5 weeks or the time frame mentioned before ordering!

First Class Mail USPS -- 5 to 10 days
Priority Mail USPS -- 3 to 5 days
Priorty Express -- 1 to 2 days

Please email us at customlovepets@yahoo.com with as much information as possible for the item you're wanting!

Example collar type(martingale, buckle collar) or leash(leash with traffic handle placed 8 inch from leash clip) with any other helpful information such as polyester or nylon, width, etc!

Common shipping questions

View our dropdown options for the answer to your question!

We currently use USPS!

First Class Mail USPS -- 5 to 10 days
Priority Mail USPS -- 3 to 5 days
Priorty Express -- 1 to 2 days

We can only ship to the address on file, please contact us ASAP at customlovepets@yahoo.com with your order number so we can refund the order so you can place the order again :)